Our Return Policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Wrong or Missing Order Item(s)
If we make an error when fulfilling your order, please contact us within 5 days of receiving your package. A brief email to firstname.lastname@example.org letting us know of an error is the quickest way of informing us. We make sure to correct any fulfillment mistakes as quickly as possible, and sincerely apologize for any inconvenience.
Incorrectly received items must be returned to us. We provide you with a prepaid return label via mail to send back the product(s) free of charge. If we do not receive the item(s) within 30 days, we reserve the right to charge the original payment method used to make your purchase for the full dollar amount of the product(s).
Refunds & Store Credit
We are unable to issue refunds to any form of payment other than the original credit card used to make your purchase.
We issue refunds within 7 business days after receipt and inspection of returned merchandise. You will receive an email notification confirming your refund.
Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement.
Where applicable, we issue store credit in the form of a coupon (coupon code will be provided) for the value of the returned product(s) after receipt and inspection of returned merchandise.
The coupon code can be used on the checkout page.
Original shipping fees may be deducted from a refund unless the return is the result of our error. International shipping fees are non-refundable.
Please note: we cannot process return or refund requests without proof of purchase.
Please return your product(s) to us within 30 days. Be sure to email us when your items are being sent to us.
Pack all merchandise safely to prevent damage during transit. We strongly recommend using a shipping method with tracking & insurance. Fat Panda is not responsible for loss or damage during transit.
Please send returns to:
Fat Panda BBQ
60 Paramount Rd.
Winnipeg, Manitoba R2X 2W3